Store Policy

 Shipping and Returns

 All items are shipped via U.S. Postal Service and take approximately 3-5 business days once items are shipped, tracking  numbers will be sent to the email address provided with the purchase. Orders are processed within 7-10 business days  before shipping. Shipping MAY take up to 7-14 business days. The Halo Life is not responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. The Halo Life does not hold responsibility for a package that states it has not been delivered or listed as untraceable. If items have not been received, they can be located by using the tracking number or contacting  your local post office.

 Return and Exchanges

Unless it has been determined that there is a company error or product defect, there are NO EXCHANGES. You have 2 business days (after receiving the product) to contact the company regarding any issues. The Support Team will confirm if an error/defect has occurred. At the time, exchanges and/or returns will be granted under these conditions:

  • Product seal cannot be broken
  • Extensions must be in the same condition as received
  • Same quantity of extensions must be returned before exchanges are complete
  • Apparel must be unworn


 Terms and Conditions

 PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. The following Terms of  Use and any other rules posted on www.thehalolife.com constitute an agreement between us and you, the visitor,  governing your access and use of all content and functionalities available at The Halo Life website, related micro- sites  accessed through the URL www.thehalolife.com By visiting this Site, you are accepting and consenting to the practices  described in the Terms of Use. We may modify the Terms of Use from time to time and your continued use of this Site (or  any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms of Use.


 Private Policy
 We are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information  regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you –  this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of  customer research or when you have given us your permission to do so.

 Customer Service
 Email: support@thehalolife.com
 Hours of operation: Monday-Friday 10 am - 5 pm EST
 You will receive a response within 24-72 hours